Service Department Manager

About the position

Primary Responsibilities:

· Lead all aspects of the Agriteer Service Team in Richland.

· Passionately promote and reproduce the mission, Vision, and Core Values of Agriteer.

· Schedule, assign, and monitor work for Technicians.

· Actively participate on the Richland Leadership Team.

· Key influencer for Customers and Team Members as we optimize growth opportunities.

On-Going Goals:

· Continue to integrate Richland operations into the overall Agriteer organization.

· Work cooperatively with Corporate Leadership and Service Team Leaders at other locations to optimize functionality and facilitate remarkable Customer service.

· Pursue appropriate, continuing education personally and for service Team Members.

Responsibilities:

· Project a professional and courteous attitude.

· Participate in hiring, training, developing, and retaining technicians.

· Review and approve work orders for accuracy and timely invoicing.

· Provide remarkable Customer service, including conflict resolution when necessary.

· Work with Location Leader and Corporate Leadership Team to develop a budget and monitor monthly service department profitability.

· Give high priority and attention to detail, accuracy, and efficiency, meeting goals and standards as established with Corporate Leadership.

· Complete Team Member Performance Reviews, both formal and informal, in a timely manner.

· Any other task assigned by leadership.

Special Considerations:

· Willingness to embrace and model the Agriteer Core Values

· Works well in a Team environment: Modeling, Motivating, and Mentoring those led.

· Communicates well – verbally, nonverbally, and in writing.

· Strong Customer focus with capacity to “flex” and adjust personal schedule as necessary.

· Dependable – meets commitments, works independently, accepts accountability, and makes wise decisions in alignment with Company aspirations.

· Working knowledge of agricultural products.

· Saturday hours and overtime as seasonally required.

Compensation:

· Agriteer benefits package outlined in Team Member Hand Book.